baddfish2 Posted November 12, 2012 Share Posted November 12, 2012 Yahoo Service Announcement Released This Morning (Lot Of Good It Does Anyone Who Was Affected) Dear Yahoo! Fantasy Users, I want to sincerely apologize to all of you about today's Yahoo! Sports Fantasy outage. As the head of Yahoo! Sports and as a Yahoo! Sports fantasy player myself, I am disappointed that we failed all of our fans today. Our first priority is having the best experience for our users, and today we fell short. The outage started around Noon ET (awful timing we know) and while our team was on it immediately we are still working on various pieces. Our team is continuing to work on identifying and resolving the root cause. We have restored full functionality on the website, and we're working for a final fix for our mobile apps. Currently data and scores can be viewed but for now you cannot make transactions or change line-ups from the apps. We will also use today as an opportunity to improve our set-up so that we hopefully never have an outage like this again. Our fantasy commissioners and players are our biggest priority - we pride ourselves in being able to offer our users with the best fantasy sports experience possible and we take our job to deliver that to you very seriously. Rest assured we will work hard to make sure we continue to deliver on that commitment. Thanks for playing with us and your patience today, Ken Fuchs Head of Yahoo! Sports Quote Link to comment Share on other sites More sharing options...
stevegrab Posted November 12, 2012 Share Posted November 12, 2012 mfl rules CBS drools BB is a tool Quote Link to comment Share on other sites More sharing options...
Bronco Billy Posted November 12, 2012 Share Posted November 12, 2012 BB is a tool I see your humorectomy was successful. Quote Link to comment Share on other sites More sharing options...
Scorcher Posted November 12, 2012 Share Posted November 12, 2012 Dear Yahoo! Fantasy User I want to sincerely apologize to all of you about today's Yahoo! Sports Fantasy outage. As the head of Yahoo! Sports and as a Yahoo! Sports fantasy player myself, I am disappointed that we failed all of our fans today. Our first priority is having the best experience for our users, and today we fell short. The outage started around Noon ET (awful timing we know) and while our team was on it immediately we are still working on various pieces. Our team is continuing to work on identifying and resolving the root cause. We have restored full functionality on the website, and we're working for a final fix for our mobile apps. Currently data and scores can be viewed but for now you cannot make transactions or change line-ups from the apps. We will also use today as an opportunity to improve our set-up so that we hopefully never have an outage like this again. Our fantasy commissioners and players are our biggest priority - we pride ourselves in being able to offer our users with the best fantasy sports experience possible and we take our job to deliver that to you very seriously. Rest assured we will work hard to make sure we continue to deliver on that commitment. Thanks for playing with us and your patience today, Ken Fuchs Head of Yahoo! Sports to paraphrase this letter: You cannot make any changes or roster movements; but in a sincere dedication to our users we wanted to at least make it possible for you to watch everything go to snickers. Quote Link to comment Share on other sites More sharing options...
stevegrab Posted November 12, 2012 Share Posted November 12, 2012 I see your humorectomy was successful. As was yours. I just don't see what a major failure of Yahoo has to do with CBS. Or why they drool, so I thought I'd add to the rhyming. Quote Link to comment Share on other sites More sharing options...
Bronco Billy Posted November 12, 2012 Share Posted November 12, 2012 I just don't see what a major failure of Yahoo has to do with CBS. They don't Steve. Holy crap. It was some self-deprecating humor. Next time I'll pm you to give some warning and explain it. Quote Link to comment Share on other sites More sharing options...
ajh2 Posted November 12, 2012 Share Posted November 12, 2012 The email in questions was sent at 1:41AM on Monday. A "Total Epic Failure" on Yahoo's part. Quote Link to comment Share on other sites More sharing options...
nelsosi Posted November 12, 2012 Share Posted November 12, 2012 Small consolation, but at least it didn't happen: -- In the fantasy playoffs -- In a week with a lot of prominent game-time decisions. Still blows, but with a few exceptions, if you had your lineup set before Sunday there wasn't much need for last second swaps this week. Quote Link to comment Share on other sites More sharing options...
Sunday Couch Potatoe Posted November 13, 2012 Share Posted November 13, 2012 They don't Steve. Holy crap. It was some self-deprecating humor. Next time I'll pm you to give some warning and explain it. Quote Link to comment Share on other sites More sharing options...
buddahj Posted November 13, 2012 Share Posted November 13, 2012 They don't Steve. Holy crap. It was some self-deprecating humor. Next time I'll pm you to give some warning and explain it. Lol Quote Link to comment Share on other sites More sharing options...
satelliteoflovegm Posted November 13, 2012 Share Posted November 13, 2012 Fuchs. Hehe. Ken Fuched Up is more like it. Boom Roasted. 1 Quote Link to comment Share on other sites More sharing options...
satelliteoflovegm Posted November 13, 2012 Share Posted November 13, 2012 I'll be back to do a hilarious Tony Homo bit shortly. 1 Quote Link to comment Share on other sites More sharing options...
Patriots Posted November 13, 2012 Share Posted November 13, 2012 Any site could have had the same thing happen. Quote Link to comment Share on other sites More sharing options...
tazinib1 Posted November 14, 2012 Share Posted November 14, 2012 I received this email today: Dear Yahoo! Fantasy Users, As I mentioned in my earlier email, Yahoo! works hard to provide great experiences for our users every day. For you, we understand that Fantasy is a core part of your daily routine during this time of year. On Sunday we experienced technical issues which caused the Fantasy experience to be inaccessible. We're sorry. Our entire team worked tirelessly to re-establish the service - however, we had a significant outage. We know this created inconvenience and frustration for millions of our fans, and we feel we owe you an explanation. So what happened? At Yahoo!, we have giant machines called "filers" that process a lot of the real-time data and stats for us and for you. We do millions of calculations every hour for our games, and normally our machines can handle this with no problem. Recently, we discovered a hardware issue in one of the filers that caused the other one to overload. We replaced some hardware, re-configured the setup, and did some testing. However this Sunday - at approximately 12:15 p.m. Eastern - the new configuration failed. This created an overload on storage capacity and took the Fantasy part of our site down. We had dozens of engineers from various teams working together to try to determine the cause and fix it. One option was to fall back on another data center, but that would have meant shutting the game down and losing scoring data. We wanted to avoid that at all costs. Ultimately, we were able to move our mobile apps to a back-up data center, free up storage to get the PC version of the game working, and get the mobile apps up in a "read-only" state - meaning you could see scores and data, but you still couldn't set lineups and interact. We spent Sunday night and most of Monday looking at dozens of potential causes. Monday afternoon, we stress-tested our system. Everything seemed to be in working order, so we turned on all our mobile app functions in time for Monday Night Football. Everything performed as expected and continues to do so. We'll have all hands on deck this coming Sunday to closely monitor performance and ensure we can respond quickly in case of any abnormal activity. We know many of you have questions about your leagues and games, so we've also set up a FAQ here that will explain how we are going to handle various scenarios. Finally, we know we failed you this weekend, and there's no way to fix that. As a token of our appreciation for your patience and continued support, we wanted to give something back. First, we're offering a complimentary football weekly Scouting Report for the remainder of the year. Hopefully this will help you down the stretch. The report includes weekly expert analysis, rankings and news to help you make smart decisions. Second, we are offering all our users a 20% discount for the rest the year at the Yahoo! Sports Store. For any updates, we will keep you informed on @YahooSports and facebook.com/yahoosports. We won't stop working to provide you with new and improved features that help you enjoy your Sundays. Thanks again for playing and for your patience. Best, Ken Fuchs Head of Yahoo! Sports They will never be able to appropriately compensate the untold number of users that were affected by the system crash, but it's about time somebody had the balls to TRY. A big to yahoo sports. I only use it for 1 league with a bunch of old buddies, but I'll find it difficult to diss the site again. Quote Link to comment Share on other sites More sharing options...
loaf Posted November 14, 2012 Share Posted November 14, 2012 I can't believe people pay for that Scouting Report? Quote Link to comment Share on other sites More sharing options...
TurboCowboy Posted November 14, 2012 Author Share Posted November 14, 2012 This just in: Dear Yahoo! Fantasy Users, As I mentioned in my earlier email, Yahoo! works hard to provide great experiences for our users every day. For you, we understand that Fantasy is a core part of your daily routine during this time of year. On Sunday we experienced technical issues which caused the Fantasy experience to be inaccessible. We're sorry. Our entire team worked tirelessly to re-establish the service - however, we had a significant outage. We know this created inconvenience and frustration for millions of our fans, and we feel we owe you an explanation. So what happened? At Yahoo!, we have giant machines called "filers" that process a lot of the real-time data and stats for us and for you. We do millions of calculations every hour for our games, and normally our machines can handle this with no problem. Recently, we discovered a hardware issue in one of the filers that caused the other one to overload. We replaced some hardware, re-configured the setup, and did some testing. However this Sunday - at approximately 12:15 p.m. Eastern - the new configuration failed. This created an overload on storage capacity and took the Fantasy part of our site down. We had dozens of engineers from various teams working together to try to determine the cause and fix it. One option was to fall back on another data center, but that would have meant shutting the game down and losing scoring data. We wanted to avoid that at all costs. Ultimately, we were able to move our mobile apps to a back-up data center, free up storage to get the PC version of the game working, and get the mobile apps up in a "read-only" state - meaning you could see scores and data, but you still couldn't set lineups and interact. We spent Sunday night and most of Monday looking at dozens of potential causes. Monday afternoon, we stress-tested our system. Everything seemed to be in working order, so we turned on all our mobile app functions in time for Monday Night Football. Everything performed as expected and continues to do so. We'll have all hands on deck this coming Sunday to closely monitor performance and ensure we can respond quickly in case of any abnormal activity. We know many of you have questions about your leagues and games, so we've also set up a FAQ here that will explain how we are going to handle various scenarios. Finally, we know we failed you this weekend, and there's no way to fix that. As a token of our appreciation for your patience and continued support, we wanted to give something back. First, we're offering a complimentary football weekly Scouting Report for the remainder of the year. Hopefully this will help you down the stretch. The report includes weekly expert analysis, rankings and news to help you make smart decisions. Second, we are offering all our users a 20% discount for the rest the year at the Yahoo! Sports Store. For any updates, we will keep you informed on @YahooSports and facebook.com/yahoosports. We won't stop working to provide you with new and improved features that help you enjoy your Sundays. Thanks again for playing and for your patience. Best, Ken Fuchs Head of Yahoo! Sports Quote Link to comment Share on other sites More sharing options...
loaf Posted November 14, 2012 Share Posted November 14, 2012 I can't believe people pay for that Scouting Report? Quote Link to comment Share on other sites More sharing options...
tazinib1 Posted November 14, 2012 Share Posted November 14, 2012 There are echo's in here Quote Link to comment Share on other sites More sharing options...
buddahj Posted November 14, 2012 Share Posted November 14, 2012 I can't believe people pay for that Scouting Report? +1 1 Quote Link to comment Share on other sites More sharing options...
Scorcher Posted November 15, 2012 Share Posted November 15, 2012 I wonder how the people that paid for it feel now? Quote Link to comment Share on other sites More sharing options...
tazinib1 Posted November 15, 2012 Share Posted November 15, 2012 I wouldn't pay for it either but that's not the point. That's a considerable amount of people you are now giving free content too as well as 20% off there store right before Christmas. That's a pretty big apology in my opinion and not one I've seen from any of the other major sites. 1 Quote Link to comment Share on other sites More sharing options...
HowboutthemCowboys Posted November 15, 2012 Share Posted November 15, 2012 I wouldn't pay for it either but that's not the point. That's a considerable amount of people you are now giving free content too as well as 20% off there store right before Christmas. That's a pretty big apology in my opinion and not one I've seen from any of the other major sites. agreed 1 Quote Link to comment Share on other sites More sharing options...
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