If you are still having issues, try this number.
To update your account information, click the "Account" link
in the member box at the top of any CBSSports.com page while
you are logged in to the site. If you do not remember your
credentials, please contact our password hotline at:
1-800-915-9895
(toll-free 8:00 AM ET to 8:00 PM ET. Mon-Fri)
No guarantees, but at least you should be able to talk to someone.