Dcat Posted July 11, 2010 Share Posted July 11, 2010 I tried to renew using the new $39.95 2 year offer on the renewal page. The transaction was rejected because "I am already a member"? Not sure what to do. Link to comment
WJW Posted July 11, 2010 Share Posted July 11, 2010 The order system is currently set up so that an active member can not renew their membership. That obviously needs to change and the vendor is working on a fix for us that should be implemented soon. Link to comment
lennykravitz2004 Posted July 12, 2010 Share Posted July 12, 2010 The order system is currently set up so that an active member can not renew their membership. That obviously needs to change and the vendor is working on a fix for us that should be implemented soon. ...and here I was thinking I was going to get a free year... ETA on this, or can I get a notice when it's fixed? I'm up in August (officially) but would like to make sure I'm ready earlier this year (and I'm sure you'd like to make sure too $ ) Link to comment
Pratts Posted July 14, 2010 Share Posted July 14, 2010 Is the automatic renewal process new for this year? I have been signing up right before training camps open since 2001. I was ready to sign up today and just happened to notice the current charge on my VISA. If I had not noticed, I would gone through the process as usual. Link to comment
WJW Posted July 14, 2010 Share Posted July 14, 2010 Pratts - The auto-renew option was offered last year. You had to specifically select that option to purchase the auto-renew membership. Sounds like that's what you did last year. And the order system prevents you from signing up manually if you have an auto-renew membership. Link to comment
Dcat Posted July 16, 2010 Author Share Posted July 16, 2010 Pratts - The auto-renew option was offered last year. You had to specifically select that option to purchase the auto-renew membership. Sounds like that's what you did last year. And the order system prevents you from signing up manually if you have an auto-renew membership. please let us know when this is fixed. I'd like to take advantage of the 2 year reduced priced offer before it expires. Thanks in advance Link to comment
WJW Posted July 16, 2010 Share Posted July 16, 2010 Our developers ensure us that the ability for active members to renew (with either the single or 2-year membership) will be in place by next Tuesday. Link to comment
Rovers Posted July 19, 2010 Share Posted July 19, 2010 I called the 800 number to renew before my membership expired. Hopefully, that will go through without any complication. Link to comment
WJW Posted July 20, 2010 Share Posted July 20, 2010 Rovers - Yes it will. Renewing through the 800 number bypasses the system checks we are having removed. Link to comment
WJW Posted July 22, 2010 Share Posted July 22, 2010 This issue has been corrected now. Instead of the "already a member" message, you'll receive a link to a quick renewal form that will allow active members to purchase the new 2-year membership (or the one year). Thanks for your patience and sorry for the inconvenience. Link to comment
lennykravitz2004 Posted July 27, 2010 Share Posted July 27, 2010 This issue has been corrected now. Instead of the "already a member" message, you'll receive a link to a quick renewal form that will allow active members to purchase the new 2-year membership (or the one year). Thanks for your patience and sorry for the inconvenience. What to do for those of us who have a different credit card, b/c the old number on file is no longer valid (my previous CC account was compromised and replaced)? 1) When I logged in as normal, I was prompted with an offer to renew. Followed those steps and was told "looks like you're already a member". 2) Redirected to a page which prompted for login ID, pw, and last 4 of card #. Not able to complete transaction - when I submitted, message indicated my information not able to be found. Thanks in advance for your help. Link to comment
WJW Posted July 27, 2010 Share Posted July 27, 2010 Just call the order/login support toll free line at 800-935-5771 and they can get you renewed. Or you can go to the account help area to update your credit card info. It doesn't matter that your last 4 digits on file are now invalid, you can still log in with those. Link to comment
Rovers Posted August 4, 2010 Share Posted August 4, 2010 Rovers - Yes it will. Renewing through the 800 number bypasses the system checks we are having removed. Just logged in and it said "your membership is about to expire." I did renew by phone. Link to comment
BigMikeinNY Posted August 9, 2010 Share Posted August 9, 2010 Same here. I renewed today but its not leting me sign in = ( Its saying my membership expired. I renewed over the phone 4 hours ago = ( Link to comment
BigMikeinNY Posted August 9, 2010 Share Posted August 9, 2010 Same here. I renewed today but its not leting me sign in = ( Its saying my membership expired. I renewed over the phone 4 hours ago = ( it works!!! Link to comment
Rovers Posted August 12, 2010 Share Posted August 12, 2010 Just logged in and it said "your membership is about to expire." I did renew by phone. Now it says my membership has expired. I renewed by phone several weeks ago. Link to comment
WJW Posted August 12, 2010 Share Posted August 12, 2010 Now it says my membership has expired. I renewed by phone several weeks ago. Due to the personal info needed, this forum isn't a good place to work out specific personal Huddle membership issues. Email your issue and Huddle login info to customer support and they'll be able to help. Link to comment
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