MustOfBeenDrunk Posted June 19, 2012 Share Posted June 19, 2012 Seem every year I have problems renewing ,, basically because I always use my ATM and I get a new ATM card issued every (6) months for security reasons , I use it for a lot of on-line purchases so to help protect against on-line theft of my card # I ask for a new number every (6) months. The problem this year though is I called (3) times to renew over the phone and all (3) times got a person who couldn't speak or understand English. A waste of 30 minutes and still have not been able to renew ,, Oh well I will try again in a few minutes ,, they have to have at one person that speaks English Quote Link to comment Share on other sites More sharing options...
Scorcher Posted June 19, 2012 Share Posted June 19, 2012 Is there any way you can find out when your specific renewal time is coming up? Quote Link to comment Share on other sites More sharing options...
Big John Posted June 19, 2012 Share Posted June 19, 2012 Others have had problems Quote Link to comment Share on other sites More sharing options...
Chargerz Posted June 20, 2012 Share Posted June 20, 2012 Another thread with problems. Quote Link to comment Share on other sites More sharing options...
matt770 Posted June 20, 2012 Share Posted June 20, 2012 In fairness, no one has really mastered this whole e-commerce phenomenon yet. Someday there will be software that merchants can buy that will process credit card transactions, but that technology is probably a decade away. Quote Link to comment Share on other sites More sharing options...
stevegrab Posted June 20, 2012 Share Posted June 20, 2012 In fairness, no one has really mastered this whole e-commerce phenomenon yet. Someday there will be software that merchants can buy that will process credit card transactions, but that technology is probably a decade away. Not sure if you were being sarcastic or not. Like many I do some buying online. These past few weeks I placed orders with several companies I had not dealt with before. I even bought my first item on ebay, used paypal to charge it to my credit card (don't have a paypal account because I don't need one). Everything went fine as far as placing orders, paying for them, selecting shipping etc. (One item was incorrectly shipped and the supplier quickly corrected that.) Most large businesses can handle these things well, if they want repeat business they have to. The key is when the automated online experience cannot deliver, having some competent people who can speak to and understand the customer in their native language. I'm kind of surprised that somebody as small as The Huddle (while big in FFB they're small in the larger web e-commerce world) is using outside customer service to handle things. Quote Link to comment Share on other sites More sharing options...
Big Country Posted June 20, 2012 Share Posted June 20, 2012 Not sure if you were being sarcastic or not. Like many I do some buying online. These past few weeks I placed orders with several companies I had not dealt with before. I even bought my first item on ebay, used paypal to charge it to my credit card (don't have a paypal account because I don't need one). Everything went fine as far as placing orders, paying for them, selecting shipping etc. (One item was incorrectly shipped and the supplier quickly corrected that.) Most large businesses can handle these things well, if they want repeat business they have to. The key is when the automated online experience cannot deliver, having some competent people who can speak to and understand the customer in their native language. I'm kind of surprised that somebody as small as The Huddle (while big in FFB they're small in the larger web e-commerce world) is using outside customer service to handle things. I'll let a Huddle rep answer, but I'm going to go out on a limb and assume that since they are owned by the USAToday Sports media Group (which owns quite a few of the major fantasy football sites, like FBG), they may have little say in who is used for the customer service lines, as USAToday probably outsources a single company to handle all of their FF sites. Of course, I could be wrong, but my basic business sense says this is what is going on. Quote Link to comment Share on other sites More sharing options...
stevegrab Posted June 20, 2012 Share Posted June 20, 2012 I'll let a Huddle rep answer, but I'm going to go out on a limb and assume that since they are owned by the USAToday Sports media Group (which owns quite a few of the major fantasy football sites, like FBG), they may have little say in who is used for the customer service lines, as USAToday probably outsources a single company to handle all of their FF sites. Of course, I could be wrong, but my basic business sense says this is what is going on. I was not aware of that, I thought the Huddle was still some small independent company owned and operated by DMD/WW and whoever else. Quote Link to comment Share on other sites More sharing options...
godtomsatan Posted June 20, 2012 Share Posted June 20, 2012 I was not aware of that, I thought the Huddle was still some small independent company owned and operated by DMD/WW and whoever else. None of these sites like the Huddle (FFtoolbox, FBG, fantasy sharksr) are independently owned and operated. I don't know what the operational structure and such is like, or what their corporate overlords dictate to them over their lunches of virgin blood and slave entrails, but the internet isn't nearly as independent as you might think it is.... Quote Link to comment Share on other sites More sharing options...
Square Posted June 20, 2012 Share Posted June 20, 2012 Not sure if you were being sarcastic or not. How surprising. 1 Quote Link to comment Share on other sites More sharing options...
DaFreak Posted August 2, 2012 Share Posted August 2, 2012 Every year the website renewal does not work and I have to make a long distance call to India. I don't want to appear like I am complaining but it really is an inconvenience. Quote Link to comment Share on other sites More sharing options...
frenzal rhomb Posted August 2, 2012 Share Posted August 2, 2012 i couldnt access some of the feautres yesterday - I enetered the correct password and user name and received invalid info - I asked to have my user name and password emailed to me and I was using the correct info - tried again after that and got right in Quote Link to comment Share on other sites More sharing options...
Seattle LawDawg Posted August 2, 2012 Share Posted August 2, 2012 Mine worked perfectly. No issues whatsoever. Quote Link to comment Share on other sites More sharing options...
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