MikeV99

Renewal Impossible

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Can't renew with a new credit card online anywhere. Can't get through to the ctdpay number. Don't want to send someone cc info that are impossible to talk with. Why make it so difficult to send you money for a renewal??

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I have also a problem with the renewal.

It sounds crazy - but what's my username ? I thought that my username is my email-address, at least I use them to login to the page.
But on the page "http://www.thehuddle.com/site/account_tools.php"I have to use my username AND my " Registered Email" ... and if I fill my email-address in both fields then the system throws an error "Invalid credentials".

 

Maybe one of the admins can have a look ... is there any place AFTER Login (the login to the page works fine) where I can find the username ... ?

Edited by micha47

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Same problem here. Had to update my cc info bit couldn't do it here and when I called, it took me several tries to get through and then i got an absolute moron on the phone, it sounded like a hoax. I refused to give her my info.

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Problem solved - the support gave me my username and so I was able to update my credit card information directly on the page.

And it was my email-address, but the made a "refresh" to my account and after this it works !

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