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Rileyrott

MyHuddle Player Tracking Not Working

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Tried to get into MyHuddle player tracking tonight and just get "Loading" ad infinitum. Why is this not working?

Lots of problems on here today/tonight. I've been a member for a long time and I'm getting frustrated with the new Huddle website "improvements".

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I am seeing issues as well with Myhuddle.  I have to keep logging in, when I do it is not my user id...  

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16 minutes ago, Busby said:

I am seeing issues as well with Myhuddle.  I have to keep logging in, when I do it is not my user id...  

 

Yes, this is also happening with me and others. I've never had as many issues with The Huddle in the past as I have had this year, and the NFL season hasn't even started. If they don't fix this ASAP, I am requesting a refund. I don't want to do business with a site that doesn't work correctly (I've also had the issue for weeks now that the site keeps logging me out whenever I try to access paid for content) and that exposes my personal info to random other customers.

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51 minutes ago, MTSuper7 said:

 

Yes, this is also happening with me and others. I've never had as many issues with The Huddle in the past as I have had this year, and the NFL season hasn't even started. If they don't fix this ASAP, I am requesting a refund. I don't want to do business with a site that doesn't work correctly (I've also had the issue for weeks now that the site keeps logging me out whenever I try to access paid for content) and that exposes my personal info to random other customers.

This is very concerning that other folks can see personal information.  

 

Any thoughts/response from the site/admins?

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3 hours ago, Busby said:

This is very concerning that other folks can see personal information.  

 

Any thoughts/response from the site/admins?

Yeah, I got a relatively quick response from support, and the issue seems to be resolved now. It was probably broken for close to an hour if I had to guess. Hopefully they are taking precautions to ensure this never happens again. Scary stuff...

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It's been a day now and I still can't use the "Player Tracking" function of MyHuddle, as it sticks on "loading" and NOTHING HAPPENS. What is going on here???

 

ETA: In addition, I'm getting this error message (both when logging in and when trying to access MyHuddle Player Search): utag is not defined

Edited by Rileyrott
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I also flagged huddle support ( support@thehuddle.com) to correct.  Not sure what was done but it appears that everything is working now. 

Edited by Busby

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