On Saturday I visited WalMart for an oil change. I usually go somewhere else and thought WalMart might be cheaper. Also, WalMart is a 5 minute walk from my home so it was convenient.
I ordered the value-plus service which includes topping off of all fluids. I was surprised when I was quoted 1 1/2 hours but I got the phone number and walked home. This was around 2:30 PM.
Around 4 PM I began calling to check on the status of my car. I was transferred to the Tire & Lube Express department where the phone rang and rang and rang. I ended up calling back 3 times before anyone finally answered. Someone told me that my car was indeed done. I walked over to pick it up.
I got in line around 4:40 and there were 2 customers ahead of me, but no employees at the service counter. The phone was ringing again and not being answered.
It was over 10 minutes before any employees arrived. It took him 15 minutes to deal with the 2 customers ahead of me. Meanwhile another employee came over and asked John how things were going. He said "Pretty good" and I laughed out loud.
When it was finally my turn he said he was sorry and I said "You should be." He replied "That wasn't very nice."
I didn't say another word, paid for my oil change, and went out to my car.
I checked the fluids and the wiper fluid was NOT added to my car.
In summary, my complaints are:
1) Had to call 3 times to get the status of my car.
2) Had to wait 25 minutes to pick up my car.
3) Promised service was not done.
This took way longer than the place I usually go and the price was about the same. I will NEVER have WalMart service my car again. I will tell everyone I know about this.
This service was ridiculously pathetic.