lennykravitz2004 Posted September 3, 2011 Share Posted September 3, 2011 I think I found a loophole in the SiriusXM process. When I bought my new car a few months back, I got the trial 6 months. I called to renew for a 3 year plan several weeks ago, only to find out I had to give them my CC #, and I didn't want to do that (about $430 + 6 free months). So I told her I'd just submit through mail. And I did, for a 1 year plan instead. After about 4 weeks, I got another invoice for about $275 with the 3 year plan still noted. Figuring the person who opened my envelope was lazy and didn't change my account. I decide this evening to call. Me: I'd like to change my plan. SiriusXM Agent: OK, my name is "Danielle". It is at this point, we should note English is definitely NOT "Danielle's" primary language. Me: I sent in payment with one year marked on the form, yet my account shows 3 years. please change my account to one year and zero my balance. SiriusXM Agent: OK, if you want only one year, then you will be charged $157 (roughly $15 over what I paid of $143 for 12 months and 2 free months) Me: Either change my account to the $143 for 1 year and zero my balance, let me speak to your supervisor, or cancel my account. SiriusXM Agent: OK sir, we really want your business, so this one time, I can offer you one year at $85. (presumably only 12 months) Me thinking: Wait... What??!??! Me: what about the other $58? I paid $143 and you're charging me $85. will I get a check back for $58? SiriusXM Agent: yes sir she repeats everything as it played out above, and asked me to say "yes", I agreed. I call to simply change my account from 3 years to 1 year for the $143 I paid (and had a scanned backup of what I sent in). And I come out with the plan I want, plus a refund of almost $60 (minus 2 free months). At one point, I expected somebody to jump on the phone line and call me "jerky". Quote Link to comment Share on other sites More sharing options...
rocknrobn26 Posted September 3, 2011 Share Posted September 3, 2011 Got a new car last August. 3 months XM free. They call w/ their deals near the 3 month deadline. Best offer is $6.95/ month. I say make it $5/ month and you got a deal. They decline and I hang up. It's over a year and I still have it. Never paid a dime. I'm sure they'll eventually cut me off, but so far so good. Quote Link to comment Share on other sites More sharing options...
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