Bring Back Pat!!! Posted April 24, 2007 Share Posted April 24, 2007 ok. So two years or so ago, we bought a new printer/scanner. It's a HP PSC2170. It's been very good to us so far. The problem is when we bought it I had a desk top computer, and about a year after that, it had a melt down. I have since bought a lap top. So I finally had need to print something, and I can't find the disk it came with. So I downloaded the driver and installed it. Printer works great. Problem is I can't get the thing to scan. When I try to, it says the scanning device is not available, and to make sure it is connected. Suffering succotash!?? Is there a separate driver for the scanner portion of this printer?? Any help is greatly appreciated. TIA Quote Link to comment Share on other sites More sharing options...
rocknrobn26 Posted April 24, 2007 Share Posted April 24, 2007 ok. So two years or so ago, we bought a new printer/scanner. It's a HP PSC2170. It's been very good to us so far. The problem is when we bought it I had a desk top computer, and about a year after that, it had a melt down. I have since bought a lap top. So I finally had need to print something, and I can't find the disk it came with. So I downloaded the driver and installed it. Printer works great. Problem is I can't get the thing to scan. When I try to, it says the scanning device is not available, and to make sure it is connected. Suffering succotash!?? Is there a separate driver for the scanner portion of this printer?? Any help is greatly appreciated. TIA Try this: http://h10025.www1.hp.com/ewfrf/wc/documen...e=45375〈=en When I searched the drivers I got this: http://h10025.www1.hp.com/ewfrf/wc/softwar...n〈=en&cc=us Try going to device manager and if it's there uninstall and reinstall. If it's not there, try a "New Hardware" install. Best I can do for now. I'll try more tomorrow if you still need help. Quote Link to comment Share on other sites More sharing options...
tonorator Posted April 24, 2007 Share Posted April 24, 2007 it looks like an all-in-one driver, so i wouldn't think you would need another driver for the scanner, assuming you installed the right one. Quote Link to comment Share on other sites More sharing options...
Bring Back Pat!!! Posted April 24, 2007 Author Share Posted April 24, 2007 Try this: http://h10025.www1.hp.com/ewfrf/wc/documen...e=45375〈=en When I searched the drivers I got this: http://h10025.www1.hp.com/ewfrf/wc/softwar...n〈=en&cc=us Try going to device manager and if it's there uninstall and reinstall. If it's not there, try a "New Hardware" install. Best I can do for now. I'll try more tomorrow if you still need help. This worked. I had to install a critical update from HP since the printer had been installed using Windows2000 and my lap top is now running XP. Just as I suspected, the tailgate knows all!! Quote Link to comment Share on other sites More sharing options...
rocknrobn26 Posted April 24, 2007 Share Posted April 24, 2007 This worked. I had to install a critical update from HP since the printer had been installed using Windows2000 and my lap top is now running XP. Just as I suspected, the tailgate knows all!! Glad we could help. Quote Link to comment Share on other sites More sharing options...
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