DemonKnight Posted February 29, 2008 Share Posted February 29, 2008 Cook accused of putting hair in a steak Thu Feb 28, 10:17 PM ET WEST BEND, Wis. - A restaurant cook is out of a job and facing a felony charge after being accused of hiding hairs in a ribeye because a customer complained the first steak served to him was overcooked. ADVERTISEMENT Kevin Hansen, who dined at the steakhouse with friends and family Saturday, said he ordered a 16-ounce ribeye cooked medium rare, with a warm, red center, according to the criminal complaint filed against cook Ryan Kropp. When restaurant service manager Michael Liberatore stopped by the table, Hansen told him the steak was cooked medium, not medium rare. Hansen declined an offer of a new steak, but Liberatore persisted and offered a new steak he could take home, the complaint said. Liberatore then took what was left of the first steak and showed it to Kropp and the other cook on duty "so that they could both learn what a medium rare steak was supposed to look like," the complaint said. Hansen went to police Sunday to complain of hair in the second steak. A police officer observed "several strands of what appeared to be hair coming out of the middle of the steak," the complaint said. Kropp, 24, of West Bend, was charged Wednesday with a felony of placing foreign objects in edibles, carrying up to 3 1/2 years in prison and a $10,000 fine. He was released on a signature bond. Kropp admitted to police he put a few of his facial hairs on the steak, saying he was angry the customer sent the other steak back and thought he was "just trying to get free stuff," according to the complaint. According to the complaint, a second kitchen worker told police Kropp put a slit in the steak and pushed something inside, then stated, "These are my pubes," referring to pubic hair. Travis Doster, a spokesman for the Texas Roadhouse chain of 288 restaurants in 44 states, said Thursday night that Kropp and the other worker were both terminated. "Food safety is our number one priority and we will not allow anyone to compromise that," Doster said. "As a company, we're not only shocked, we're angry that someone would pull such a reckless stunt as putting facial hair in a steak." He said the West Bend restaurant has an excellent inspection record. "I just feel for the staff because they really work hard, and one silly stupid stunt impacts everybody," he said. Kropp has a hearing scheduled March 26 in Washington County Circuit Court. There was no answer when The Associated Press called a phone listing for Kropp Thursday night seeking comment. A message for his lawyer, public defender Erin Joy Larsen, was not immediately returned. Who was it that said Texas Roadhouse was a quality joint? Quote Link to comment Share on other sites More sharing options...
Big John Posted February 29, 2008 Share Posted February 29, 2008 Who was it that said Texas Roadhouse was a quality joint? Several have Kropp admitted to police he put a few of his facial hairs on the steak, saying he was angry the customer sent the other steak back and thought he was "just trying to get free stuff," according to the complaint. According to the complaint, a second kitchen worker told police Kropp put a slit in the steak and pushed something inside, then stated, "These are my pubes," referring to pubic hair. Those aren't the same hairs. Quote Link to comment Share on other sites More sharing options...
Double Agent Posted February 29, 2008 Share Posted February 29, 2008 Reminds me of the movie "Waiting." Excellent movie IMO. Quote Link to comment Share on other sites More sharing options...
Skippy Posted February 29, 2008 Share Posted February 29, 2008 If I ever need to send something back to the cook then I am not eating. It is not very often that I am willing to do this but I swear that I will not eat after I complain about something. I know they fruck with your food when you send it back. Quote Link to comment Share on other sites More sharing options...
sundaynfl Posted February 29, 2008 Share Posted February 29, 2008 I think the cook used to work in this cafe in "Road Trip." Good to see he found another job... (it's around the 4:00 minute mark) Road Trip scene Quote Link to comment Share on other sites More sharing options...
DemonKnight Posted February 29, 2008 Author Share Posted February 29, 2008 If I ever need to send something back to the cook then I am not eating. It is not very often that I am willing to do this but I swear that I will not eat after I complain about something. I know they fruck with your food when you send it back. Not in my experience in the biz. Quote Link to comment Share on other sites More sharing options...
MikesVikes Posted February 29, 2008 Share Posted February 29, 2008 Several haveThose aren't the same hairs. When will you ever cease to amaze me? Quote Link to comment Share on other sites More sharing options...
detlef Posted February 29, 2008 Share Posted February 29, 2008 (edited) If I ever need to send something back to the cook then I am not eating. It is not very often that I am willing to do this but I swear that I will not eat after I complain about something. I know they fruck with your food when you send it back. Not in my experience in the biz. I was about to say the same thing. Skippy, maybe you either need to upgrade your dining choices or stop eating out. I can truthfully say, having worked in restaurants for 25+ years that I have never seen anything like this. I should also add that I have worked with some of the most derelict freaks you will ever meet, but they would never stoop to that. The worst I've seen is that if somebody sends back a steak that anyone who knows anything about food would say was cooked text book as they asked to be cooked more, it's gotten tossed in the fryer and turned to leather. Even this would not fly in one of my kitchens. However, I would imagine that anyone ever caught doing what was described in the article by pretty much any line cook I've worked with would be taken out at beaten senseless by the rest of the crew. Edited February 29, 2008 by detlef Quote Link to comment Share on other sites More sharing options...
Skippy Posted February 29, 2008 Share Posted February 29, 2008 Maybe you guys are correct but I still won't take the chance. I know I have some phobia's and this is for sure one of them. I'm not sending it back to get new food. If I send it back, just give me my money back. Quote Link to comment Share on other sites More sharing options...
Big Country Posted February 29, 2008 Share Posted February 29, 2008 I think the cook used to work in this cafe in "Road Trip." Good to see he found another job... (it's around the 4:00 minute mark) Road Trip scene This was the first thing I thought of when I read the OP. I believe that is Horatio Sanz(or Artie Lange, at work so can't look it up to confirm) that played the cook. Quote Link to comment Share on other sites More sharing options...
darin3 Posted February 29, 2008 Share Posted February 29, 2008 This was the first thing I thought of when I read the OP. I believe that is Horatio Sanz(or Artie Lange, at work so can't look it up to confirm) that played the cook. It was Sanz, as "The French Toast Guy". Quote Link to comment Share on other sites More sharing options...
SheikYerbuti Posted March 1, 2008 Share Posted March 1, 2008 Last time the Shiekette and I went out to a steakhouse, we got the fillet and ordered it rare (the Shiekette likes it COLD in the midde. . .I'm talkin' RARE). When we got it, it was done medium-well, with almost no pink in the center at all. The waiter passed by and said "That doesn't look rare at all". We told him we'd make do and didn't want to make a fuss. He refused and literally stole the $50 steak from our table and RAN back about 5 minutes later with a perfectly cooked rare fillet. We were impressed. Just wanted to give an exact opposite to the customer service story in the title post. Quote Link to comment Share on other sites More sharing options...
keggerz Posted March 1, 2008 Share Posted March 1, 2008 (edited) Who was it that said Texas Roadhouse was a quality joint? well i had some things to say about TR but none of it was nice...i had a roach that joined us for dinner on our table Dining with a Cockroach Edited March 1, 2008 by keggerz Quote Link to comment Share on other sites More sharing options...
Chargerz Posted March 1, 2008 Share Posted March 1, 2008 Restaurant stories about pubic hair and cockroaches give me the creeps! Quote Link to comment Share on other sites More sharing options...
Trots Posted March 1, 2008 Share Posted March 1, 2008 Restaurant stories about pubic hair and cockroaches give me the creeps! Gynecologist's stories about pubic hair and cockroaches give me the creeps. Quote Link to comment Share on other sites More sharing options...
Chargerz Posted March 1, 2008 Share Posted March 1, 2008 Gynecologist's stories about pubic hair and cockroaches give me the creeps. Touché. Quote Link to comment Share on other sites More sharing options...
whomper Posted March 1, 2008 Share Posted March 1, 2008 Last time the Shiekette and I went out to a steakhouse, we got the fillet and ordered it rare (the Shiekette likes it COLD in the midde. . .I'm talkin' RARE). When we got it, it was done medium-well, with almost no pink in the center at all. The waiter passed by and said "That doesn't look rare at all". We told him we'd make do and didn't want to make a fuss. He refused and literally stole the $50 steak from our table and RAN back about 5 minutes later with a perfectly cooked rare fillet. We were impressed. Just wanted to give an exact opposite to the customer service story in the title post. What you leave out is the chef that the waiter gave the original steak back to assumed you complianed so he sent you back the perfect steak with his special DNA sauce Quote Link to comment Share on other sites More sharing options...
SheikYerbuti Posted March 2, 2008 Share Posted March 2, 2008 What you leave out is the chef that the waiter gave the original steak back to assumed you complianed so he sent you back the perfect steak with his special DNA sauce It did come with a delicious hollandaise on the side!! Oh, wait a minute. . . Quote Link to comment Share on other sites More sharing options...
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